Philipp Karcher

Sr Analyst serving Application Development & Delivery PROFESSIONALS

Phil serves Application Development & Delivery Professionals. His current research focuses on digital video technologies used in marketing, the media industry, and the workplace. Phil also researches videoconferencing products and services with an emphasis on how businesses use video to better communicate and collaborate with their employees, partners, and customers. As a senior analyst, Phil helps clients navigate the market and maximize the business value of their technology investments. He also advises technology vendors on market dynamics, buyer demands, competitive landscape, and go-to-market.

Previous Work Experience

Phil has been a key contributor to Forrester's workforce technology assessments — a quantitative approach to help professionals and the teams they work with have a fact-based conversation about employees' technology adoption and requirements. Before he was an analyst Phil was a researcher on Forrester's Content & Collaboration team and a senior research associate on the Sourcing & Vendor Management team. In those roles, he interviewed hundreds of IT professionals and technology vendors while conducting primary and secondary research for research reports and consulting engagements.

Education

Phil has a B.S. in business administration from Boston University's School of Management.

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42 results in Reports

  • Philipp Karcher
  • For CIO Professionals

    Report:TechRadar™ For Content & Collaboration Professionals: Enterprise Video, Q1 2011

    Tools To Manage And Deliver Video Are Growing; Videoconferencing Makes A Comeback

    Enterprises increasingly use video in a wide range of use cases, changing how they collaborate, issue communications, train their employees, and even talk to customers. But the transformational...

    • Downloads: 1277
  • For Sourcing & Vendor Management Professionals

    Report:Market Overview: Service-Level Management Tools For Outsourcing Governance

    The advent of new service delivery models and the rise of multisourcing have complicated an already difficult task for clients — monitoring vendor performance and ensuring that contractual...

    • Downloads: 1161
  • For CIO Professionals

    Report:The State Of Workforce Technology Adoption: US Benchmark 2011

    How US Information Workers Adopt And Use Technology

    This report is a graphical analysis of Forrester's Q2 2011 US Workforce Technology And Engagement Online Survey of 4,985 US information workers. Armed with this baseline data from every US industry,...

    • Downloads: 884
  • For Application Development & Delivery Professionals

    Report:How To Create A Knockout Social Business And Collaboration Strategic Plan

    Strategic Plan: The Social Business And Collaboration Playbook

    Social business and collaboration programs can redefine work by changing the way employees connect with each other and the information they need to do their jobs. However, programs fall flat when...

    • Downloads: 941
  • For CIO Professionals

    Report:Best Practices: Leveraging Live Streaming And On-Demand Video In The Enterprise

    Communications, Training, And Collaboration Dominate Usage Scenarios

    A growing number of content and collaboration professionals are interested in using webcasting and YouTube-like video portals internally for corporate communications and training. Why? They recognize...

    • Downloads: 858
  • For CIO Professionals

    Report:The Forrester Wave™: Video Platforms For The Enterprise, Q1 2013

    Kaltura, Qumu, And Polycom Lead The Video Publishing Platform Pack

    Enterprises looking to deliver video communications to employees continue to use solutions for webcasting and YouTube-like video portals. In Forrester's 23-criteria evaluation of enterprise video...

    • Downloads: 728
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Online Video Platforms, Q1 2013

    Kaltura Joins Leaders Brightcove And Ooyala In A Maturing Market

    Video is integral to many consumer-facing websites, not just from traditional media providers but from brands, companies, and organizations without a history of content creation. In Forrester's...

    • Downloads: 708
  • For CIO Professionals

    Report:An Early Look At Microsoft Office 365 Features

    Office 365 Has Much But Not All Of What Firms Need From A Collaboration Platform

    On June 28, 2011, Microsoft launched Office 365 in 40 countries after a massive public beta involving 200,000 organizations from every region. This product encompasses Office Professional Plus and...

    • Downloads: 758
  • For CIO Professionals

    Report:Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

    • Downloads: 609
  • For CIO Professionals

    Report:Social Business And Collaboration Success Hinges On Effective Change Management

    Change Management: The Social Business And Collaboration Playbook

    It's often said, "You can lead a horse to water, but you can't make him drink." Nowhere in the world of enterprise technology management is this adage more fitting than in social business and...

    • Downloads: 767
  • For CIO Professionals

    Report:The Forrester Wave™: Desktop Videoconferencing, Q3 2013

    Microsoft Leads, Followed By Avaya, Cisco Systems, And Vidyo

    There are four major categories of desktop videoconferencing solutions: consumer applications, unified communications (UC) clients, video pure plays, and webconferencing. In Forrester's 60-criteria...

    • Downloads: 617
  • For CIO Professionals

    Report:Google Apps For Business: A 2011 Trip Report

    Google Apps Business Is Growing; Mobile, Social, And APIs Move To The Fore

    Forrester spent a day with Google Apps Vice President Dave Girouard and members of his team to hear the latest on Google Apps for Business and Google Apps for Government. With the US General Services...

    • Downloads: 658
  • For CIO Professionals

    Report:Analyze What Your Social Business And Collaboration Stakeholders Really Need

    Stakeholder Needs: The Social Business And Collaboration Playbook

    Too often, firms launch social business and collaboration programs without a clear understanding of what key stakeholders, including business sponsors and especially employees, want. The result is...

    • Downloads: 730
  • For CIO Professionals

    Report:The Forrester Wave™: Webconferencing, Q3 2013

    Cisco Systems, Saba Software, Adobe, IBM SmartCloud Meetings, And Microsoft Lead With Comprehensive Solutions

    In Forrester's 58-criteria evaluation of webconferencing products, we identified the 11 most significant products — Adobe Connect, AT&T Connect, Cisco WebEx, Citrix GoToMeeting, FuzeBox...

    • Downloads: 565
  • For CIO Professionals

    Report:Market Update: Office Productivity Alternatives

    Adoption Is Low But Market Impact Is High As Buyers Consider Alternatives

    At home and at work, people overwhelmingly use Microsoft Office. Yet content and collaboration (C&C) pros continue to ask Forrester questions about office alternatives. So we recently surveyed 150 IT...

    • Downloads: 519
  • For CIO Professionals

    Report:The Forrester Wave™: Room-Based Videoconferencing, Q3 2012

    Polycom, Cisco, And LifeSize Lead, Followed By Resurgents Radvision And Teliris And Aggressive Entrants Huawei And Vidyo

    In Forrester's 39-criteria evaluation of videoconferencing solution vendors, we identified the seven most significant providers in the category — Cisco, Huawei, LifeSize, Polycom, Radvision,...

    • Downloads: 582
  • For CIO Professionals

    Report:Benchmark The Use Of Your Social Business And Collaboration Systems

    Benchmarks: The Social Business And Collaboration Playbook

    Social business and collaboration (SBC) takes place independently of any specific technology, tool, or service. However, evolving social business tool sets alter the nature and scale of SBC...

    • Downloads: 574
  • For CIO Professionals

    Report:Pitfalls To Avoid When Upgrading To Microsoft Office 2010

    Upgrading Microsoft Office can prove daunting, especially for firms still on Microsoft Office 2003 or previous versions. Although Windows 7 upgrades and hardware refreshes will accelerate the...

    • Downloads: 498
  • For CIO Professionals

    Report:Monitor The Performance Of Your Social Business And Collaboration Program

    Performance Management: The Social Business And Collaboration Playbook

    The benefits of improved information sharing and collaboration from deploying enterprise social computing are hard to quantify. With the exception of email and audioconferencing, collaboration...

    • Downloads: 516
  • For Sourcing & Vendor Management Professionals

    Report:Accelerate Your Videoconferencing Strategy With Managed Services

    IT departments tasked with managing their firm's video estate face rising levels of complexity with the emergence of high-end telepresence solutions. Business stakeholders are demanding support for...

    • Downloads: 483
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Videoconferencing Infrastructure And Cloud Services, Q3 2014

    Cisco And Polycom Lead, Followed By Vidyo, Avaya, Blue Jeans, And Lifesize

    In Forrester's 24-criteria evaluation of videoconferencing infrastructure and cloud services vendors, we identified the 10 most significant OEMs — Acano, AGT, Avaya, Blue Jeans Network, Cisco...

    • Downloads: 359
  • For CIO Professionals

    Report:The State Of Workforce Technology Adoption: Global Benchmark 2012

    Strategic Planning Forrsights For CIOs

    CIOs are responsible for the technology tools and services that make employees productive and successful at work. Too often, the CIO organization must make decisions about devices, software licenses,...

    • Downloads: 365
  • For Application Development & Delivery Professionals

    Report:See Me, Serve Me: Video Chat For Customer Service Starts To Take Hold

    The Technology Arrives, But Does It Improve The Customer Experience?

    Despite a history of false starts, live video chat for eCommerce and customer support is now at the beginning of a viable adoption cycle. Early adopters — most notably Amazon — are...

    • Downloads: 368
  • For CIO Professionals

    Report:Q&A: Answers To Your Top Videoconferencing Questions

    We've been hearing for years that "this is the year videoconferencing takes off." So how far have we come in resolving the issues that have held back videoconferencing, such as interoperability and...

    • Downloads: 353
  • For CIO Professionals

    Report:The Immediate Future Of Enterprise Video

    As online video explodes and employees bring their personal tech experiences to work, Forrester sees an uptick in questions from companies interested in engaging employees with video for corporate...

    • Downloads: 322