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For Application Development & Delivery Professionals

The Business Process Management Playbook For 2017

Executive Overview: The BPM Playbook Is Your Guide To Customer-Centric Process Change

Process-focused application development and delivery (AD&D) professionals use business process management (BPM) for continuous innovation in and automation of customer-centric processes. Strategic approaches to BPM focus on how to organize, staff, direct, and execute a BPM program. Forrester's BPM playbook guides AD&D leaders on how to adopt modern techniques, skills, and tools that put customers at the center of process improvement. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
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