For Infrastructure & Operations Professionals
The Employee Experience Playbook For 2019
Executive Overview: Transform The Employee Experience To Drive Business Performance
Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial performance. This executive overview explains the factors forcing a new approach to employees and technology and how Forrester's employee experience (EX) playbook helps I&O leaders ensure that their company's employees have the technology they need to do their best work with Forrester's "discover, plan, act, and optimize" approach.
Continue reading Executive Overview
| DISCOVER | PLAN | ACT | OPTIMIZE |
|---|---|---|---|
|
Vision |
Assessment |
Organization |
Performance Management |
|
Landscape New: Feb 14 |
Strategic Plan |
Processes |
Benchmarks |
|
Business Case |
Experience |
Tools And Technology New: Feb 14 |
Continuous Improvement |
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