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The Employee Experience Playbook For 2021

Executive Overview: Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

Employee experience (EX) continues to gain momentum as the evidence for its impact on business outcomes mounts. But EX is still early in its evolution as a practice, leaving EX leaders with important questions about how to get started or take their programs to the next level. The employee experience playbook will provide answers to many of these questions, with analysis from Forrester Analytics data and hundreds of interviews with EX leaders, practitioners, and scientists to help put your EX program on a path to success. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
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