Skip to main content

Save or Share this Report

The Employee Experience Playbook For 2021

Executive Overview: Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

Employee experience (EX) continues to gain momentum as the evidence for its impact on business outcomes mounts. But EX is still early in its evolution as a practice, leaving EX leaders with important questions about how to get started or take their programs to the next level. The employee experience playbook will provide answers to many of these questions, with analysis from Forrester Analytics data and hundreds of interviews with EX leaders, practitioners, and scientists to help put your EX program on a path to success. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy.
Continue reading Executive Overview





Engage with Forrester

Get help putting our playbook research into practice. Connect directly with a Customer Success Specialist to identify what additional research can help you with your specific business challenges.

Ask A Research Question