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For Infrastructure & Operations Professionals

The Infrastructure Transformation Playbook For 2018

Executive Overview: Drive Infrastructure Transformation With Service Design

Customer-obsessed technology places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design for the full system of interacting parts sourced from a rich and dynamic software-defined ecosystem. Forrester's infrastructure transformation playbook, with its discover, plan, act, and optimize phases, provides the blueprint that I&O teams will need to meet this challenge. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We've updated this edition to factor in new ideas, examples, and data.
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DISCOVER

PLAN

ACT

OPTIMIZE

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