The Omnichannel Commerce Playbook For 2022

Executive Overview: Mastering The Art Of Omnichannel Retailing

For omnichannel success, invest in people, processes, and technologies to create seamless experiences across touchpoints.

Continue reading Executive Overview

discover	plan	act	optimize
Vision	Assessment	Organization	Performance Management
Landscape	Strategic Plan	Processes	Benchmarks
Business Case	Roadmap	Tools And Technology	Continuous Improvement

DISCOVER

Vision

Envisioning The Future Of Omnichannel Commerce

July 21, 2021
Brendan Witcher
Landscape

Retailers Are Reaping The Rewards Of Omnichannel Commerce

December 30, 2021
Michelle Beeson
Business Case

Building The Business Case For Omnichannel Commerce

August 6, 2021
Brendan Witcher

PLAN

Assessment

The Omnichannel Maturity Assessment

December 2, 2021
Brendan Witcher
Strategic Plan

Your Strategic Plan Is The Linchpin For Omnichannel Success

June 2, 2020
Brendan Witcher
Roadmap

Paving The Path To Omnichannel Commerce

December 30, 2021
Brendan Witcher

ACT

Organization

One Customer, One Organization, One P&L

May 19, 2020
Brendan Witcher
Processes

Process Makes Perfect: Exceed Customer Expectations With Omnichannel Excellence

March 13, 2020
Brendan Witcher
Tools And Technology

Research Overview: Omnichannel Requires A Buffet Of Tech Solutions

February 4, 2021
Brendan Witcher

OPTIMIZE

Performance Management

Omnichannel Commerce Metrics That Matter

July 10, 2020
Brendan Witcher
Benchmarks

Forrester Infographic: Benchmark Your Omnichannel Program

August 12, 2020
Scott Compton, Madeline Cyr
Continuous Improvement

Omnichannel Mastery: Optimize Fulfillment And Engagement

February 18, 2020
Brendan Witcher