For eBusiness & Channel Strategy Professionals
The Retail E-Commerce Playbook For 2021
Executive Overview: The Art And Science Of Retail eCommerce
Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that online digital touchpoints interact with others, such as stores. This playbook explores the overall state of the industry, best practices, technology partners, benchmarks, and recommendations to continue driving digital commerce growth. This report is an update to the report of the same name. We've refreshed the data with our latest forecasts.
Continue reading Executive Overview
| DISCOVER | PLAN | ACT | OPTIMIZE |
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Vision |
Assessment |
Organization |
Performance Management New: Jan 25 |
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Landscape |
Strategic Plan New: Jan 04 |
Processes New: Jan 15 |
Benchmarks |
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Business Case |
Roadmap |
Tools And Technology |
Continuous Improvement |
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