The Retail E-Commerce Playbook For 2021

Executive Overview: The Art And Science Of Retail eCommerce

Retail eCommerce sales continue to climb, and digital business executives must check all the boxes to ensure that they're not missing either opportunities for direct online sales or ways that online digital touchpoints interact with others, such as stores

Continue reading Executive Overview

discover	plan	act	optimize
Vision	Assessment	Organization	Performance Management
Landscape	Strategic Plan	Processes	Benchmarks
Business Case	Roadmap	Tools And Technology	Continuous Improvement

DISCOVER

Vision

Five Key Stakeholders Will Define Retail In The 2020s

January 27, 2021
Sucharita Kodali, Fiona Swerdlow
Landscape

The State Of Retailing Online 2020: Marketing, Omnichannel, And Mobile

April 21, 2020
Sucharita Kodali
Business Case

Building The Integrated Retail Commerce Business Case

October 27, 2020
Sucharita Kodali

PLAN

Assessment

Retailers: Assess Your Digital Business Maturity

August 14, 2020
Fiona Swerdlow
Strategic Plan

The Five Key Success Factors Of Every Digital Business

January 4, 2021
Sucharita Kodali
Roadmap

Must-Have E-Commerce Features

October 28, 2020
Sucharita Kodali

ACT

Organization

The Four Facets Of Adaptable Digital Commerce Teams

December 19, 2018
Sucharita Kodali
Processes

Five Practices To Succeed With Your Retail E-Commerce Strategy

January 15, 2021
Sucharita Kodali
Tools And Technology

Now Tech: Omnichannel Order Management Systems, Q1 2021

January 19, 2021
Emily Pfeiffer, Brendan Witcher

OPTIMIZE

Performance Management

The Retail E-Commerce Metrics That Matter

January 25, 2021
Sucharita Kodali
Benchmarks

The State Of Retailing Online 2019: Omnichannel, Marketing, And Personalization

March 25, 2019
Sucharita Kodali
Continuous Improvement

Retail Trailblazers To Emulate In 2021

May 19, 2021
Brendan Witcher, Nicole Murgia