Randy Heffner

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.


Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

Randy Heffner's Research

  • For Application Development & Delivery Professionals

    Report: Forrester Research API Management Solutions Forecast, 2015 To 2020 (US)

    Today's customer-centric, software-powered businesses thrive on connectivity, and connectivity thrives on application programming interfaces (APIs). Mobile apps for customer engagement need APIs...

    • For Application Development & Delivery Professionals

      Report: APIs Underpin A Digital Business Platform

      While it's true that transforming to realize the benefits of digital business requires specific initiatives such as mobile apps, the Internet of Things, and predictive analytics, it's a mistake ...

      • Downloads: 139
    • For Application Development & Delivery Professionals

      Report: Use DevOps Practices To Create A Lean And Responsive Application Delivery Organization

      Agile practices are helping organizations deliver high-quality digital experiences that delight customers, rapidly and at lower cost. Application development and delivery (AD&D) leaders have lea...

      • Downloads: 774
    • For Application Development & Delivery Professionals

      Report: APIs Turn Disruptions Into Business Opportunities

      As industry disruptions go, new government regulations come with long lead times, but executives still can choose shortsighted responses focused solely on regulatory demands. A better response i...

      • Downloads: 137
    • For Application Development & Delivery Professionals

      Report: Options For Integrating SaaS Applications

      Software-as-a-service (SaaS) applications have grown fastest in narrowly scoped point solutions, creating risk that user experience, business processes, and data insight will fracture across Saa...

      • Downloads: 144
    • For Enterprise Architecture Professionals

      Report: Topic Overview: Service-Oriented Architecture For Enterprise Architects

      Most architects now recognize that service-oriented architecture (SOA) is much more than Web services (WS) standards and better application integration. SOA continues to gain industry recognitio...

      • Downloads: 3623
    • For Application Development & Delivery Professionals

      Report: Taking The Fog Out Of Cloud Computing: Infrastructure-As-A-Service

      Some of the most compelling cloud computing stories are public infrastructure-as-a-service (IaaS) stories: stories of companies using many servers for a short time and charging that use to a cre...

      • Downloads: 2549
    • For Application Development & Delivery Professionals

      Report: Topic Overview: SOA And Beyond For Enterprise Architects

      With 74% of the Global 2000 now using service-oriented architecture (SOA), most architects recognize that SOA is about much more than Web services and better application integration. SOA continu...

      • Downloads: 2554
    • For Application Development & Delivery Professionals

      Report: The Future Of Solution Architecture: Six Business Design Focal Points

      Borrowing words from science fiction writer William Gibson: The future of solution architecture is here — it's just not yet evenly distributed or highly integrated. Even with a long list o...

      • Downloads: 2184
    • For Application Development & Delivery Professionals

      Report: Establish Business Capabilities As The Foundation Of Your Technology Strategy

      The old foundations of technology strategy — hot tech trends and business plans — have become inadequate, resulting in technology silos and hard-wired solutions. In a new era of inno...

      • Downloads: 2095
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