Randy   Heffner

Randy Heffner

Vice President, Principal Analyst Serving Application Development & Delivery Professionals

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.

Education

Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

Randy Heffner

Vice President, Principal Analyst Serving Application Development & Delivery Professionals

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.

Education

Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

Randy Heffner's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: Forrester Infographic: Make Software Central To The Structure Of Innovation Delivery

    July 30, 2019Randy Heffner

    Digital turns enterprises into software businesses: Every business strategy or activity requires software. So whether your organization is disrupting markets or playing catch-up, application development and delivery (AD&D) leaders must act as change agents to help reinvent the structural relationship between business change and software change. Centering on the criticality of software to digital transformation, this infographic outlines the major elements and structure of the new innovation model, supporting AD&D leaders as they drive change in their organizations.

  • For Application Development & Delivery Professionals

    REPORT: Digital Bonding: Expand Your API Strategy Beyond REST APIs

    REST APIs Are One Of Many Mechanisms For Digital Connections With Customers And Partners

    July 25, 2019Randy Heffner

    Application development and delivery (AD&D) leaders pursue REST API strategy for customer and partner integration because REST helps expand ecosystems, grow market presence, and create new products, revenue streams, and engagement channels. But REST-only strategies don't match the full range of business relationship dynamics. Digital bonding strategy works better than REST-only by encompassing a broader array of possibilities and interaction models. This report defines digital bonding and helps AD&D pros lead their organizations in raising their API game.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Global API Strategy And Delivery Service Providers, Q2 2019

    The Nine Providers That Matter Most And How They Stack Up

    April 22, 2019Randy Heffner

    In our 19-criterion evaluation of global API strategy and delivery service providers, we identified the nine most significant ones — Accenture, Capgemini, Cognizant, Deloitte, IBM, Infosys, Tata Consultancy Services (TCS), Virtusa, and Wipro — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right one for their needs.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: Specialist API Strategy And Delivery Service Providers, Q2 2019

    The Seven Providers That Matter Most And How They Stack Up

    April 22, 2019Randy Heffner

    In our 19-criterion evaluation of specialist API strategy and delivery service providers, we identified the nine most significant ones — EPAM, Fresh Gravity, Hexaware Technologies, Mphasis, Perficient, Sensedia, and Torry Harris Business Solutions — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals select the right one for their needs.

  • For Application Development & Delivery Professionals

    REPORT: Forrester Infographic: Drive Digital Business Success By Applying Agile-Plus-Architecture

    January 31, 2019Randy Heffner

    Enterprises must rapidly adapt to keep pace with digital disruption. Delivering once isn't enough: An organization must be able to sustain and increase its rate of change over time. Agile development practices and continuous delivery are essential tools, but so is an architecture that enables resilience and agility in the face of future disruption. Using data from Forrester's Business Technographics Developer Survey, this infographic shows the correlation of Agile-plus-architecture with revenue growth.

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