Randy Heffner

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.


Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

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18 results in Reports

  • Randy Heffner
  • For Application Development & Delivery Professionals

    Report:Predictions 2016: Modern Development Goes Mainstream

    Leading-Edge Practices Spread From The Best To The Rest Of Application Development And Delivery Shops

    The world of software development and delivery is changing fast, but the most significant changes — like continuous delivery, DevOps, composable apps, microservices, and API management —...

    • Downloads: 145
  • For Application Development & Delivery Professionals

    Report:Brief: Amazon API Gateway Is Limited But Useful

    The newly released Amazon API Gateway, although quite limited in its feature set, is important in its validation of layered security for APIs. For application development and delivery (AD&D) pros who...

    • Downloads: 96
  • For Application Development & Delivery Professionals

    Report:Azure App Service Helps Developers Move Smoothly From Web Apps To Modern Apps

    Four Linked Services Address Today's Scenarios While Introducing New Modern Application Features

    Microsoft's new Azure App Service combines three formerly separate development platforms — Azure Websites, Mobile Services, and BizTalk Services — and adds a fourth, creating four linked...

    • Downloads: 144
  • For Application Development & Delivery Professionals

    Report:Brief: Software Innovation Requires A Loosely-Coupled Application Architecture

    Amazon.com and its web-native cousins are the envy of many traditional organizations feeling pressure from competitors that innovate more rapidly. What's the critical enabler for rapid software...

    • Downloads: 341
  • For CIO Professionals

    Report:Quick Take: IBM-As-A-Service

    IBM's Impact 2014 Is A Milestone In Reshaping IBM's Core Business

    IBM is one of the mega oil tankers navigating slowly on the technology ocean, surrounded by speedboats of "startups" and heavy "clouds" on the horizon. Stowaways talking strange languages like...

    • Downloads: 371
  • For Application Development & Delivery Professionals

    Report:SOA Plays An Important Role In A Telco Merger

    EE Uses SOA To Unify Business Operations Across Three Separate Brands

    Service-oriented architecture (SOA) strategies continue to add significant value in the industry. EE, a UK digital telecommunications company formed by merging the UK operations of T-Mobile and...

    • Downloads: 207
  • For Application Development & Delivery Professionals

    Report:Drive Business Agility And Value By Increasing Your API And SOA Maturity

    Forrester's Eight Central Elements Of Service-Based Maturity Provide A Foundation For Achieving Business Agility Via APIs And SOA

    Effective strategies for service-oriented architecture (SOA) and application programming interfaces (APIs) require maturity on multiple fronts. Application development teams and solution architects...

    • Downloads: 745
  • For Application Development & Delivery Professionals

    Report:API Design, Part 3: Make Transactions And Error Handling Clear In Your API Designs

    Ensure That Your Choice Of Messaging Style Does Not Interfere With The Design Clarity Of Your API

    To fully exploit the business opportunity available through application programming interfaces (APIs), your designers must consider each API's purpose and audience as they answer a wide range of...

    • Downloads: 619
  • For Application Development & Delivery Professionals

    Report:API Design, Part 4: Future-Proof And Secure Your APIs To Fit Your Usage Scenarios

    Data Ownership Guides Security; Versioning Strategy And Open-Ended Design Protect Your APIs' Futures

    To fully exploit the business opportunity available through application programming interfaces (APIs), your designers must consider each API's purpose and audience as they answer a wide range of...

    • Downloads: 653
  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Standalone SOA Management Solutions, Q4 2011

    Progress Software Leads; IBM, SOA Software, WSO2, And Managed Methods Have Strong Solutions

    In Forrester's 51-criteria evaluation of standalone service-oriented architecture (SOA) management solution vendors, we found that Progress Software leads the pack with its broad and deep...

    • Downloads: 816
  • For Application Development & Delivery Professionals

    Report:SOA Adoption 2010: Still Important, Still Strong

    Forrester's survey data shows that service-oriented architecture (SOA) still has strong penetration and high satisfaction rates. Even though today's headlines focus more on cloud computing, mobile...

    • Downloads: 835
  • For Application Development & Delivery Professionals

    Report:Business Capability Architecture: Use Business Outcomes To Drive Technology Strategy

    Business capability maps, as a key element of business architecture, are central to laying a new and better foundation for technology strategy. To build on this foundation, we introduce Forrester's...

    • Downloads: 1722
  • For Enterprise Architecture Professionals

    Report:SOA Adoption: Strong Similarities Across Verticals

    SOA Penetration Rates Are Similar; The Differences Are In The Focus Of SOA Use

    Across industry verticals, the rates of service-oriented architecture (SOA) adoption among enterprises are more similar than they are different. Broad-based use of and plans for SOA indicate that...

    • Downloads: 676
  • For Enterprise Architecture Professionals

    Report:Defining Your SOA Platform Strategy

    Sorting Through The Confusion Of Overlapping SOA Functions And Features

    Defining an SOA platform is not as simple as some in the industry make it out to be. Serious pursuit of service-oriented architecture (SOA) requires new and different characteristics in your...

    • Downloads: 1742
  • For Enterprise Architecture Professionals

    Report:SOA Adoption: Many Firms Got Started In 2007

    SOA Satisfaction Still Runs High; Strategic Business Use Of SOA Is Still Increasing

    The IT industry is continuing its strong adoption of service-oriented architecture (SOA), according to Forrester's latest survey data. A year ago, our data highlighted a general slowness in moving...

    • Downloads: 835
  • For Enterprise Architecture Professionals

    Report:SOA Competency Planning And Educational Resources

    The Goal Of SOA Training, Sample Starting Points For Your Training Plan

    Service-oriented architecture (SOA) is here now; it's just not evenly distributed. In many organizations, enterprise architects are the first to investigate and understand SOA, but they then face the...

    • Downloads: 343
  • For Enterprise Architecture Professionals

    Report:Topic Overview: Service-Oriented Architecture

    Some think of service-oriented architecture (SOA) as just Web services standards to achieve better application integration. However, SOA is gaining recognition as a key element of strategic business...

    • Downloads: 2111
  • For Application Development & Delivery Professionals

    Report:Web Services Specifications: Core XML Specs

    When To Use Which Core XML Specifications

    Web services adoption continues, but it is taking a long time to work out all of the specifications and standards. According to data from recent Forrester surveys, XML 1.0 is the only standard (out...

    • Downloads: 145