Randy Heffner

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.


Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

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8 results in Reports

  • Randy Heffner
  • Past 6 months
  • For Application Development & Delivery Professionals

    Report:How APIs Reframe Business Strategy

    Craft An API Strategy To Enable Digital Business Transformation

    Mobile apps and customer engagement are major drivers for APIs, but there is a more strategic and pervasive reality that should infuse an organization's API strategy and thinking: Done right, APIs...

    • Downloads: 421
  • For Application Development & Delivery Professionals

    Report:A Developer's Guide To Forrester's Strategies For API Success

    A Guided Tour Of Forrester's Research On The What, Why, And How Of APIs

    In these times of customer empowerment, digital business, and mobile mind shifts, APIs and service-oriented architecture (SOA) form a critical foundation for modern business and applications. The...

    • Downloads: 335
  • For Application Development & Delivery Professionals

    Report:Microservices Have An Important Role In The Future Of Solution Architecture

    Notable Risks Call For Careful Preparation And A Measured Approach

    With increasing frequency, microservices are appearing in enterprises' efforts to achieve better software architectures, especially among those operating at scale, such as eBay, Google, Netflix, and...

    • Downloads: 244
  • For eBusiness & Channel Strategy Professionals

    Report:Brief: Four Ways APIs Are Changing Your Business

    How To Design An API Strategy That Fuels Digital Business

    Application programming interfaces (APIs) are perhaps the most critical technology in digital business design. They have the power to unlock new revenue streams, transform how you design and deliver...

    • Downloads: 229
  • For Application Development & Delivery Professionals

    Report:Azure App Service Helps Developers Move Smoothly From Web Apps To Modern Apps

    Four Linked Services Address Today's Scenarios While Introducing New Modern Application Features

    Microsoft's new Azure App Service combines three formerly separate development platforms — Azure Websites, Mobile Services, and BizTalk Services — and adds a fourth, creating four linked...

    • Downloads: 130
  • For Application Development & Delivery Professionals

    Report:The API Management Solutions Market Heats Up

    New Players Enter And Established Suppliers Advance A Fast-Evolving Market

    APIs have strategic value for business, and API management solutions are a crucial part of any organization's API approach. The market is moving quickly; six important new vendors have entered the...

    • Downloads: 146
  • For Application Development & Delivery Professionals

    Report:Brief: Amazon API Gateway Is Limited But Useful

    The newly released Amazon API Gateway, although quite limited in its feature set, is important in its validation of layered security for APIs. For application development and delivery (AD&D) pros who...

    • Downloads: 77
  • For Application Development & Delivery Professionals

    Report:Monetizing APIs: Help Execs Think Bigger, And Drive More Revenue

    Charging For APIs Is Not The Only Way To Make Money

    Clients sometimes ask Forrester, "How are enterprises monetizing APIs?" What they are really asking is, "How are enterprises charging for API usage?" This is certainly a useful question, but...

    • Downloads: 89