Randy Heffner

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.

Education

Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

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127 results in Reports

  • Randy Heffner
  • For Application Development & Delivery Professionals

    Report:APIs Underpin A Digital Business Platform

    Prepare For Digital Transformation's Constant, Unpredictable Change

    While it's true that transforming to realize the benefits of digital business requires specific initiatives such as mobile apps, the Internet of Things, and predictive analytics, it's a mistake to...

    • Downloads: 132
  • For Application Development & Delivery Professionals

    Report:Use DevOps Practices To Create A Lean And Responsive Application Delivery Organization

    Organization: The Modern Application Delivery Playbook

    Agile practices are helping organizations deliver high-quality digital experiences that delight customers, rapidly and at lower cost. Application development and delivery (AD&D) leaders have learned...

    • Downloads: 756
  • For Application Development & Delivery Professionals

    Report:APIs Turn Disruptions Into Business Opportunities

    Any Industry Can Learn From The Impact Of PSD2 On European Banks

    As industry disruptions go, new government regulations come with long lead times, but executives still can choose shortsighted responses focused solely on regulatory demands. A better response is to...

    • Downloads: 131
  • For Application Development & Delivery Professionals

    Report:Options For Integrating SaaS Applications

    What You Need To Know About SaaS Apps' Integration Mechanisms

    Software-as-a-service (SaaS) applications have grown fastest in narrowly scoped point solutions, creating risk that user experience, business processes, and data insight will fracture across SaaS...

    • Downloads: 142
  • For Application Development & Delivery Professionals

    Report:Brief: Address Today's SaaS Integration Challenges To Increase Business Value

    Fixing The Dark Side Of SaaS Adoption

    Software-as-a-service (SaaS)-based business applications promise fast time-to-deploy and an Agile, iterative approach to improving business results. But try-and-buy, under-the-radar...

    • Downloads: 81
  • For Application Development & Delivery Professionals

    Report:Application Modernization, Service By Microservice

    Incremental Application Modernization Succeeds Where Wholesale Rearchitecting And Replatforming Failed

    Application development and delivery (AD&D) leaders face a frustrating balancing act: deliver new applications ever faster while keeping the older ones technologically relevant. Rewriting older...

    • Downloads: 241
  • For Application Development & Delivery Professionals

    Report:Predictions 2016: Modern Development Goes Mainstream

    Leading-Edge Practices Spread From The Best To The Rest Of Application Development And Delivery Shops

    The world of software development and delivery is changing fast, but the most significant changes — like continuous delivery, DevOps, composable apps, microservices, and API management —...

    • Downloads: 322
  • For Application Development & Delivery Professionals

    Report:Don't Just Maintain Business Applications — Raise Business Responsiveness

    Improvement: The Business Applications Playbook

    Application development and delivery (AD&D) pros need a continuous improvement strategy to update, enhance, and maintain business applications, from enhancement projects to periodic upgrades of...

    • Downloads: 758
  • For Application Development & Delivery Professionals

    Report:Design Your Contact Center From The Outside In

    Strategic Plan: The Contact Centers For Customer Service Playbook

    As enterprises strive to offer better customer experiences, they need to drive organizational and operational change into contact center architectural design. Today's challenge is not only...

    • Downloads: 1479
  • For Application Development & Delivery Professionals

    Report:The API Management Solutions Market Heats Up

    New Players Enter And Established Suppliers Advance A Fast-Evolving Market

    APIs have strategic value for business, and API management solutions are a crucial part of any organization's API approach. The market is moving quickly; six important new vendors have entered the...

    • Downloads: 373
  • For Application Development & Delivery Professionals

    Report:Monetizing APIs: Help Execs Think Bigger, And Drive More Revenue

    Charging For APIs Is Not The Only Way To Make Money

    Clients sometimes ask Forrester, "How are enterprises monetizing APIs?" What they are really asking is, "How are enterprises charging for API usage?" This is certainly a useful question, but...

    • Downloads: 165
  • For Application Development & Delivery Professionals

    Report:Brief: Amazon API Gateway Is Limited But Useful

    The newly released Amazon API Gateway, although quite limited in its feature set, is important in its validation of layered security for APIs. For application development and delivery (AD&D) pros who...

    • Downloads: 115
  • For Application Development & Delivery Professionals

    Report:Microservices Have An Important Role In The Future Of Solution Architecture

    Notable Risks Call For Careful Preparation And A Measured Approach

    With increasing frequency, microservices are appearing in enterprises' efforts to achieve better software architectures, especially among those operating at scale, such as eBay, Google, Netflix, and...

    • Downloads: 388
  • For eBusiness & Channel Strategy Professionals

    Report:Brief: Four Ways APIs Are Changing Your Business

    How To Design An API Strategy That Fuels Digital Business

    Application programming interfaces (APIs) are perhaps the most critical technology in digital business design. They have the power to unlock new revenue streams, transform how you design and deliver...

    • Downloads: 328
  • For Application Development & Delivery Professionals

    Report:A Developer's Guide To Forrester's Strategies For API Success

    A Guided Tour Of Forrester's Research On The What, Why, And How Of APIs

    In these times of customer empowerment, digital business, and mobile mind shifts, APIs and service-oriented architecture (SOA) form a critical foundation for modern business and applications. The...

    • Downloads: 439
  • For Application Development & Delivery Professionals

    Report:Azure App Service Helps Developers Move Smoothly From Web Apps To Modern Apps

    Four Linked Services Address Today's Scenarios While Introducing New Modern Application Features

    Microsoft's new Azure App Service combines three formerly separate development platforms — Azure Websites, Mobile Services, and BizTalk Services — and adds a fourth, creating four linked...

    • Downloads: 166
  • For Application Development & Delivery Professionals

    Report:How APIs Reframe Business Strategy

    Craft An API Strategy To Enable Digital Business Transformation

    Mobile apps and customer engagement are major drivers for APIs, but there is a more strategic and pervasive reality that should infuse an organization's API strategy and thinking: Done right, APIs...

    • Downloads: 523
  • For Application Development & Delivery Professionals

    Report:Sizing The Market For API Management Solutions

    US Firms Will More Than Quadruple Their Spending To Support Integration Of Customer Engagement Software

    Today's customer-centric, software-powered businesses thrive on connectivity, and connectivity thrives on application programming interfaces (APIs). Mobile apps for customer engagement need APIs to...

    • Downloads: 443
  • For Application Development & Delivery Professionals

    Report:Nine Questions To Ask About Docker

    Docker — Or Whatever Comes In Its Wake — Will Change The Application Delivery Landscape

    Over the past year or so, Docker, the operating system (OS) level container technology, has created quite an industry stir. Docker promises faster application delivery cycles and reduced production...

    • Downloads: 404
  • For Application Development & Delivery Professionals

    Report:How To Design APIs For Mobile

    Process, Practice, And Design Principles

    Mobile apps are a critical channel for customer engagement and business process improvement, and it's clear that mobile apps need APIs to access business data and transactions. The problem for...

    • Downloads: 355
  • For Application Development & Delivery Professionals

    Report:Best Practices For Agile-Plus-Architecture

    Enterprises Need Sustainable Business Agility, Not Just Agile Development

    Agile development practices and continuous delivery are essential tools, but so is an architecture that enables resilience. Combining Agile and architecture is challenging. Agile development and...

    • Downloads: 469
  • For Application Development & Delivery Professionals

    Report:Agile-Plus-Architecture: Embrace The Oxymoron

    Enterprises Need Sustainable Business Agility, Not Just Agile Development

    Enterprises are challenged like never before: They need to rapidly deliver engaging customer experiences and a constant stream of innovation through an expanding array of software-driven channels. To...

    • Downloads: 299
  • For Application Development & Delivery Professionals

    Report:A Guide To More Effective Developer-Architect Relations

    Survey: Developers Say Some Architects Are Extremely Effective

    Developers and architects don't always get along . . . and that's a bad thing. Organizations need both the short-term agility of fast delivery cycles and the longer-term sustainable agility and cost...

    • Downloads: 242
  • For Application Development & Delivery Professionals

    Report:The API Management Buyer's Guide, Q3 2014

    Examining "Must Have" Criteria From The Forrester Wave™: API Management Solutions, Q3 2014

    In September 2014, we published our 40-criteria Forrester Wave evaluation of 11 application programming interface (API) management solutions vendors: 3scale, Apigee, Axway, CA Technologies, IBM,...

    • Downloads: 500
  • For Application Development & Delivery Professionals

    Report:Applying The Forrester Wave™: API Management Solutions, Q3 2014

    Customizing The Forrester Wave For Three Key Buying Scenarios: API Service Provider, Mobile App APIs, and Enterprise Services

    In September 2014, we published our 40-criteria Forrester Wave evaluation of 11 application programming interface (API) management solutions vendors: 3scale, Apigee, Axway, CA Technologies, IBM,...

    • Downloads: 619