Randy Heffner

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Randy serves Application Development & Delivery Professionals. He leads clients to infuse technology deeply into their business strategies (and vice versa). Application architecture and integration strategy are major focal points of his research, including how application programming interfaces (APIs) and other types of service-oriented architectures foster innovation and sustainable business flexibility. Randy's vision for integration strategy, digital business design, establishes business-first design principles for leveraging multiple integration technologies and guiding the evolution of an agile business platform. A leading expert on designing business applications and software architectures that are secure and resilient in the face of continuous business and technology change, Randy has for the past 30-plus years, and across multiple industry sectors, led solution architects in using technology to delight customers and to continuously improve business outcomes.

Particular drill-down areas within Randy's research include general application architecture and design issues; overall IT architecture strategy; architectures for customer digital experience; API/SOA strategy; API management, governance, and infrastructure; application security architecture; best practices for API design; and integrating enterprise architecture and governance with agile solution delivery. For more than 13 years, Randy has helped Forrester clients achieve sustainable business agility in their pursuit of continuous improvement to business outcomes.

Previous Work Experience

Randy has extensive experience with enterprise architecture management and application architecture and design. Randy was a chief architect at Sprint, where he led enterprise architecture and standardization efforts, along with the analysis and introduction of application servers, component architectures, object-oriented development, application security architectures, CORBA, distributed transaction management, and other new technologies. His IT experience also includes technology leadership, management, and application development with a big five consultancy and in the retail and litigation support industries.

Education

Randy received a bachelor's of business administration from Baylor University's business school, where he was named the outstanding student in computer information systems.

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8 results in Reports

  • Randy Heffner
  • IT Infrastructure & Operations
  • For Application Development & Delivery Professionals

    Report:Don't Just Maintain Business Applications, Raise Business Responsiveness

    Continuous Improvement: The Business Applications Playbook

    While big projects such as delivering new off-the-shelf or custom-built applications help your organization achieve excellent business outcomes, sustaining these outcomes requires that your...

    • Downloads: 611
  • For Application Development & Delivery Professionals

    Report:Design Your Contact Center From The Outside In

    Strategic Plan: The Contact Centers For Customer Service Playbook

    As more enterprises develop organizational and operational structures to better manage customer experience, they need to drive this down into contact center architectural design. Today's challenge is...

    • Downloads: 1180
  • For CIO Professionals

    Report:Quick Take: IBM-As-A-Service

    IBM's Impact 2014 Is A Milestone In Reshaping IBM's Core Business

    IBM is one of the mega oil tankers navigating slowly on the technology ocean, surrounded by speedboats of "startups" and heavy "clouds" on the horizon. Stowaways talking strange languages like...

    • Downloads: 343
  • For Application Development & Delivery Professionals

    Report:Integrate Cloud Into Existing Architecture Strategies

    With the level of industry hype about cloud computing, CIOs may get the impression that adopting cloud-based offerings is a sure path to business benefit. But cloud computing is not the answer to all...

    • Downloads: 1421
  • For Application Development & Delivery Professionals

    Report:Top Priority For Cloud Planning: Integrate Cloud Computing Into Existing Architecture Strategies

    Don’t Fall For Hype — Build A Strong Foundation For Your Approach To Cloud

    With the level of industry hype about cloud computing, CIOs may get the impression that adopting cloud-based offerings is a sure path to business benefit. But cloud computing is not the answer to all...

    • Downloads: 2169
  • For Application Development & Delivery Professionals

    Report:Taking The Fog Out Of Cloud Computing: Infrastructure-As-A-Service

    Architect's Goal: Integrate IaaS As An Option On An Infrastructure Continuum

    Some of the most compelling cloud computing stories are public infrastructure-as-a-service (IaaS) stories: stories of companies using many servers for a short time and charging that use to a credit...

    • Downloads: 2535
  • For Application Development & Delivery Professionals

    Report:Taking The Fog Out Of Cloud Computing: Planning For Security And Risk Management

    Architectural planning for an organization's use of cloud computing products and services should focus first on the biggest differences between cloud computing and traditional computing options, and...

    • Downloads: 1268
  • For Enterprise Architecture Professionals

    Report:Taking The Fog Out Of Cloud Computing: Platform-As-A-Service

    Begin Building PaaS Into Your Application Platform Strategy

    As part of their application platform strategies, enterprise architects should become familiar with platform-as-a-service (PaaS) offerings. PaaS is one of the multiple categories of offerings that...

    • Downloads: 1938