Best Practice Report

2008 CISO Agenda: Embrace Change

Ten Changes To Existing Practices That Will Guarantee Your Success

March 28th, 2008
Khalid Kark, null
Khalid Kark
With contributors:
Jonathan Penn , Alissa Dill

Summary

It's amazing how little progress we see year after year. As we look back to early 2007, or even 2006, not a lot has changed in what's expected of the security organization and what the chief information security officers (CISOs) are saying they'll do. The only change that we see is the intensity of some of those issues. For example, we always knew that protecting customer data was important, but The TJX Companies' breach brought new urgency to this issue. CISOs are finally getting the visibility that they had been asking for, but in order to be taken seriously, they need to change their way of doing things. Recent conversations with CISOs and results from Forrester surveys attest that CISOs are looking at the right issues; what's still missing is the business-centric approach.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.