Best Practice Report

2008 Canadian Bank Public Web Site Rankings

Forrester's Competitive Site Assessment Ranks Seven Canadian Banks

Brad Strothkamp
and
Apr 24, 2008  

Summary

Forrester evaluated the seven largest Canadian banks and credit unions — Bank of Montreal, CIBC, Desjardins, National Bank of Canada, RBC Royal Bank, Scotiabank, and TD Canada Trust — using our Competitive Site Assessment (CSA) methodology. CIBC again tops our ranking, scoring 69 out of 100 and slightly edging out TD Canada Trust.

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