Summary
Forrester evaluated five of the largest US bank Web sites — Bank of America, Citibank, JPMorgan Chase, Wachovia, and Wells Fargo — using our Competitive Site Assessment (CSA) methodology. Citibank topped this year's rankings for the second year in a row by excelling in many of the key assessment areas, including Web site navigation and presentation, along with providing strong product content and online applications.
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