Best Practice Report

2010 US Bank Public Web Site Rankings

Bank Of America And Citibank Take The Top Spot For 2010

April 30th, 2010
Brad Strothkamp, null
Brad Strothkamp
With contributors:
Carrie Johnson , Harley Manning , Brendan McGowan

Summary

Forrester evaluated the public Web sites of the six largest US banks — Bank of America, Chase, Citibank, PNC Financial Services, US Bank, and Wells Fargo — using our Web Site User Experience and Functionality Benchmark (WSB) methodology. Bank of America and Citibank tied for the top spot in this year's ranking, scoring 70 out of 100.

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