Trend Report

2010 Canadian Bank Secure Web Site Rankings

Royal Bank Of Canada Stays On Top For 2010

Emmett Higdon
and
Dec 2, 2010  

Summary

Forrester evaluated the secure Web sites of the six largest Canadian banks — Bank of Montreal, CIBC, National Bank of Canada, Royal Bank of Canada, Scotiabank, and TD Canada Trust — using our Web Site User Experience and Functionality Benchmark (WSB) methodology. Thanks largely to a significant revamp of its user interface and the introduction of new personal finance functionality, Royal Bank of Canada, for the fourth year in a row, found itself at the head of the bank secure site class.

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