Best Practice Report

2011 US Online Sales Bank Rankings

Citibank Takes The Top Spot For 2011

Brad Strothkamp

and

Jul 11, 2011

Summary

Forrester evaluated the online sales process of the six largest US banks — Bank of America, Chase, Citibank, PNC Financial Services, U.S. Bank, and Wells Fargo — using our Website User Experience and Functionality Benchmark (WSB) methodology. Citibank took the top spot in this year's ranking, scoring 71 out of 100.

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