Trends Report

2013 UK Bank Secure Website Rankings

Barclays Offers The Most Extensive Online Banking Functionality

January 29th, 2014
SW
Stephen Walker
With contributors:
Peter Wannemacher , Benjamin Ensor , Rachel Roizen , Alex Causey

Summary

Digital teams at banks should continuously evaluate their secure websites to look for improvements to content and functionality. These teams need to know how their online banking functionality compares with that of their peers while also looking for best practices in digital banking. To help, Forrester used its Website Functionality Benchmark methodology to evaluate and rank the secure websites of the eight largest retail banks and building societies in the UK across more than 50 criteria. This report outlines our findings and the insights and best practices we uncovered.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.