Trends Report

2014 US Online Banking Functionality Benchmark

Citi And Wells Fargo Have The Most Extensive Secure Website Functionality

January 7th, 2015
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
Rachel Roizen, null
Rachel Roizen
With contributors:
Alyson Clarke , Benjamin Ensor , Audrey Blumstein

Summary

Despite the growth of mobile and tablet banking over the past few years, online banking continues to be widely used in the US, with almost three-quarters of US online adults using it compared with less than one-third who use mobile banking. To help digital banking teams improve their secure websites, Forrester used its Website Functionality Benchmark methodology to evaluate and rank the secure websites of the five largest retail banks in the US across more than 50 criteria. This report outlines our findings and the insights and online banking best practices we uncovered.

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