Summary
Digital teams at banks should continuously evaluate their secure websites to look for improvements to online banking content and functionality. These teams want to know how their online banking functionality compares with that of their peers, while also looking for best practices in digital banking. To help, Forrester used its Website Functionality Benchmark methodology to evaluate and rank the websites of 10 large European retail banks across more than 50 criteria. This report outlines our findings and the insights and best practices we uncovered.
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