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For eBusiness & Channel Strategy Professionals

2015 Indian Mobile Banking Functionality Benchmark

Axis Bank And HDFC Bank Top Our Review Of Smartphone Mobile Banking Apps In India

July 16, 2015

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Why Read This Report

To understand the maturity of mobile banking apps in India, we used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking apps of five large banks in India on 41 criteria. Indian consumers increasingly use mobile phones to research, buy, and recommend products and services. This is the mobile mind shift — and it's rapidly changing customer expectations. Indians want brands, including banks, to engage with them on their platform of choice. The explosive growth in the use of smartphones and wireless Internet in India means that the majority of the country's mobile subscribers will own a smartphone within five years. For many Indians, smartphones will be the first and only gateway to the Internet — and that will define their expectations. Most banks have mobile websites that are more mature than their mobile apps — so they need to refocus on building quality smartphone apps that have the right blend of functionality and user experience. This report is intended to help eBusiness and channel strategy professionals identify good practices and plan improvements to their mobile banking services.

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Table of Contents

  • The Mobile Mind Shift Will Change India's Banking Market
  • The Benchmark: Mobile Banking Apps Of Axis And HDFC Banks Lead
  • Mobile Banking Best Practices Of Indian Banks
  • RECOMMENDATIONS

  • Mature Your Mobile Banking Apps Just Like Your Mobile Websites
  • HOW FORRESTER CAN HELP

  • Benchmark Your Mobile Banking To Identify Strengths And Weaknesses
  • Supplemental Material
  • Related Research Documents