Best Practice Report

2016 UK Mobile Banking Functionality Benchmark

Lloyds Bank Continues To Offer The Most Extensive Functionality

May 18th, 2016
Aurelie L'Hostis, Principal Analyst
Aurelie L'Hostis Principal Analyst
Alex Causey, null
Alex Causey
With contributors:
Peter Wannemacher , Benjamin Ensor , Rachel Roizen , Cody White , Nicole Lesperance

Summary

This report explores the best practices we've uncovered by reviewing the mobile banking functionality of six of the largest retail banks in the UK. It's intended to help digital banking strategy executives identify areas for improvement such as providing better service features for customers. While all of the UK banks have made improvements over the past year, Lloyds Bank continues to offer the most extensive functionality, including advanced features such as letting customers book a branch appointment within the mobile app.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.