Best Practice Report

2016 US Mobile Banking Functionality Benchmark

Bank Of America Takes The Lead, While All US Banks Have Improved Functionality

May 19th, 2016
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
Rachel Roizen, null
Rachel Roizen
With contributors:
Benjamin Ensor , Alex Causey , Mike Chirokas

Summary

We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of the five largest retail banks in the US. While all of the US banks meet customers' needs by delivering the basics of mobile banking, Bank of America pulled ahead of its peers this year. This report is intended to help eBusiness and channel strategy professionals benchmark their own mobile banking capabilities, identify best practices, and develop improvements to their mobile services.

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