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2017 Australian Mobile Banking Benchmark

CommBank Takes The Top Spot; Westpac Gives Chase

June 5, 2017

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Why Read This Report

Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve their financial well-being. Australian banks have invested significantly in digital capabilities to improve their usability and personalization tools. To help digital banking teams understand how their services compare with their peers, identify best practices, and improve their mobile banking services, we used our Mobile Banking Benchmark methodology to evaluate the retail mobile banking services of five retail banks in Australia.

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Table of Contents

  • Forrester's Mobile Banking Benchmark Methodology
  • The Benchmark: CommBank Leads With Exceptional Usability
  • Mobile Banking Best Practices Of Banks In Australia
  • Recommendations

  • Be The Personal Financial Coach Your Customers Cannot Live Without
  • How Forrester Can Help

  • Identify Your Mobile Banking Strengths And Weaknesses
  • Supplemental Material
  • Related Research Documents

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