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2017 India Online Banking Functionality Benchmark

ICICI Bank Stands Out By Offering Better Online Banking Services

June 12, 2017


Why Read This Report

Online banking customers in India use their providers' secure websites to complete tasks and achieve their banking objectives. Digital banking teams must keep a close eye on which goals a customer can complete via online banking and how conveniently they can complete those goals. To help digital banking teams improve their online banking services, Forrester used its Digital Banking Functionality Benchmark methodology to assess and score the secure websites of five banks in India across 51 criteria. This report outlines our findings as well as the insights and best practices our research uncovered.

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Table of Contents

  • Forrester's Online Banking Functionality Benchmark Methodology
  • The Benchmark: ICICI Bank Is Far Ahead Of Its Peers
  • Online Banking Best Practices Of Indian Banks
  • Recommendations

  • Ignore Online Banking At Your Peril
  • How Forrester Can Help

  • Get Independent And Objective Recommendations For Your Website
  • Supplemental Material
  • Related Research Documents

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