Data Overview Report

2021 Process Survey Results: Automate Or Die

Process Automation Has Become A Strategic Imperative

August 27th, 2021
Rob Koplowitz, null
Rob Koplowitz
With contributors:
Chris Gardner , Melissa Burgess , Sarah Morana , Kara Hartig

In Forrester’s Q2 2021 Global Digital Process Automation Survey, three things were crystal clear: 1) Process automation is no longer a nice-to-have, but a strategic survival imperative; 2) process reengineering and optimization are becoming critical organizational skills; and 3) rapid development tools like digital process automation and low-code development platforms, which allow widespread automation driven by the business, are now first-class citizens in a modern application development portfolio. Read this report for information on how to best position process optimization and automation within your organization.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.