Benchmark Report

2023 Outsourcing Benchmarks, EMEA

November 15th, 2023
With contributors:
Paul McKay , Jeffrey Rajamani , Rachel Kwon , Christian Prandi , Hannah Jachim , Rachel Birrell

This data-driven report outlines important operational benchmarks from Information Services Group (ISG) for outsourcing in infrastructure management, application management, workplace services, and service desk in the EMEA region. We share insights on four industries: business services and supplies, diversified financials, healthcare equipment and services, and insurance. Understanding these benchmarks and their implications will help technology leaders examine, and adjust as necessary, their own strategies, priorities, and roadmaps for outsourcing.

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