2023 Outsourcing Benchmarks, Global

September 14th, 2023

Kathryn Bell

With contributors:

Lauren Nelson , Zachary Stone , Audrey Lynch

This data-driven report outlines important operational benchmarks from Information Services Group (ISG) for outsourcing in infrastructure management, application management, workplace, and service desk. Understanding these benchmarks and their implications will help technology leaders examine, and adjust as necessary, their own strategies, priorities, and roadmaps for outsourcing.

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