Benchmark Report

2023 Service Desk Benchmarks, EMEA

August 8th, 2023
With contributors:

This data-driven report outlines important operational benchmarks from Information Services Group (ISG) on service desk and workplace services, covering budgets, staffing levels, outsourcing, and employee satisfaction in EMEA. Understanding these benchmarks and their implications will help operations leaders examine their own strategies, priorities, and roadmaps for the service desk and make adjustments as necessary.

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