2023 Service Desk Benchmarks, EMEA

August 8th, 2023

With contributors:

Paul McKay , Pascal Matzke , Will McKeon-White , Jeffrey Rajamani , Christian Prandi , Rachel Birrell

This data-driven report outlines important operational benchmarks from Information Services Group (ISG) on service desk and workplace services, covering budgets, staffing levels, outsourcing, and employee satisfaction in EMEA. Understanding these benchmarks and their implications will help operations leaders examine their own strategies, priorities, and roadmaps for the service desk and make adjustments as necessary.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.