2024 Global Outsourcing Benchmarks

August 28th, 2024

Kathryn Bell

With contributors:

Linda Ivy-Rosser , David Morrison , Ian McPherson

This data-driven report outlines important operational benchmarks from Information Services Group (ISG) for outsourcing in infrastructure management, application management, workplace, and service desk. Understanding these benchmarks and their implications will help you examine, and adjust as necessary, your strategies, priorities, and roadmaps for outsourcing.

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