2024 Service Desk Benchmarks, EMEA

June 14th, 2024

Kathryn Bell

With contributors:

Paul McKay , Christian Prandi , Hannah Jachim , Kara Hartig

This data-driven report outlines important operational benchmarks from Information Services Group (ISG) on service desk and workplace services, covering budgets, staffing levels, outsourcing, and employee satisfaction in EMEA. Understanding these benchmarks and their implications will help operations leaders examine their strategies, priorities, and roadmaps for the service desk and adjust them as necessary.

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