Trends Report

A Hitchhiker's Guide To Process-Driven Business Transformation And Application Delivery

Don't Panic! Combine BPM And Agile Approaches To Conquer A Brave New World

May 13th, 2011
Clay Richardson, null
Clay Richardson
Dave West, null
Dave West
With contributors:
Mike Gualtieri , Mike Gilpin

Summary

Business innovation increasingly comes from the application of technology. Forrester labels this phenomenon as the transformation from IT to business technology (BT). At the heart of this transformation is a customer-centric focus that reshapes business processes and the application delivery capabilities needed to implement them. But business transformation efforts often fall flat because business process professionals and application delivery professionals are working at cross purposes. To succeed, you must share a common approach: Express business requirements and customer value as business processes and use Agile methods to rapidly deliver both business process and application change. The result? Replacing incongruous flailing with harmonious, purposeful collaboration between business process pros and application delivery pros. Your business and customers will benefit greatly.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.