Decision Tool

A Sample IT Infrastructure And Operations Balanced Scorecard

October 1st, 2009
Eveline Oehrlich, null
Eveline Oehrlich
Rachel A. Dines, null
Rachel A. Dines

Summary

The Balanced Scorecard is built around four dimensions that have been adjusted for use in information technology: the value perspective, the user orientation perspective, the operational excellence perspective, and the future orientation perspective. In this adaptation of the BSC for I&O, each perspective has two business objectives associated with it, and each objective can be measured with many different metrics.

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