A New Generation Of Clienteling

As Customer Expectations Change, So Must The Role Of The Sales Associate
November 4th, 2013
With Contributors:
Zia Daniell Wigder
Peter Sheldon
Colin Campbell
and Rebecca Katz


The rapid adoption of smartphones by consumers has radically changed the way in which they shop. Armed with connected devices, consumers now have a digital "trusted advisor" with them when shopping in stores, allowing them to access a vast array of produc

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