Trends Report

AI-Driven Customer Experience In Insurance

Artificial Intelligence Raises The Bar For Insurance Customer Experience

March 8th, 2018
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Matthew Guarini , Ellen Carney , Jeremy Swire , Ian McPherson

Summary

The insurance industry continues to be affected by emerging technologies, particularly artificial intelligence (AI). Digital insurers require the most complex blend of AI technologies that firms have ever had to deal with. To be a trusted partner, enterprise architecture (EA) professionals must have insight into these AI technologies to understand how they enable better digital experiences. This report provides EA professionals with insight into the AI technologies the insurance sector is experimenting with or adopting.

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