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For Enterprise Architecture Professionals

AI-Driven Customer Experience In Insurance

Artificial Intelligence Raises The Bar For Insurance Customer Experience

March 8, 2018

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Why Read This Report

The insurance industry continues to be affected by emerging technologies, particularly artificial intelligence (AI). Digital insurers require the most complex blend of AI technologies that firms have ever had to deal with. To be a trusted partner, enterprise architecture (EA) professionals must have insight into these AI technologies to understand how they enable better digital experiences. This report provides EA professionals with insight into the AI technologies the insurance sector is experimenting with or adopting.

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Table of Contents

  • EA Pros In Insurance Look At AI Through A CX Lens
  • AI In Customer Engagement Is Established And Growing
  • Recommendations

  • To Advance CX, Embrace AI-Driven Solutions
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