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The days of monolithic applications running in data centers, waterfall software development with two releases a year, and business executives throwing endless lists of "must-have" features over the wall to technology management teams are gone. Instead, digital business professionals must help their CIOs drive a modern, agile, and customer-focused approach to the technologies that drive engagement and insights. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy. We revised this edition to factor in new data, examples, and ideas.
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