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For CIOs

Adaptive Enterprises Create Sustainable Process Innovation

Advanced Level: Process Practices For IT Transformation

February 1, 2021


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This report is part of "Act: Advanced Level" in The IT Transformation Playbook.

Why Read This Report

Technology leaders must sustainably innovate customer-focused processes to beat the competition. Customer-focused, automated design and development processes enable teams to deliver high-impact products or services faster. This report outlines the actions required of CIOs and technology leaders in the advanced phase of IT process maturation. This is an update of a previously published report. Forrester reviews and revises it periodically for continued relevance and accuracy.

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Table of Contents

  • Advanced Technology Processes Transform Customer Experiences
  • Customer Feedback Drives Organizational Performance
  • Customer Feedback Optimizes Software Development Processes
  • Customer Feedback Informs Operational Innovation
  • Recommendations

  • Innovation Needs A Bold And Continuous Approach
  • Supplemental Material
  • Related Research Documents

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