Trends Report

Agile Methodology Embeds Customer Obsession In Marketing

Intermediate Level: Process Practices For The Marketing Innovation Playbook

July 1st, 2019
Ryan Skinner, null
Ryan Skinner
With contributors:
Mary Pilecki , Jessica Liu , Melissa Parrish , Lori Wizdo , Chahiti Asarpota , Christine Turley


Once you've established customer-obsessed processes, you're ready to advance them using Agile methodologies. The forces that drove Agile into developer communities have hit marketers just as hard. CMOs must respond to constantly changing requirements, cross-functional demands, high-performance expectations, and most of all, climbing customer expectations — all benefits of a more formal approach to Agile methodologies in marketing. Read this report to understand how Agile methodologies apply to marketing innovation principles. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.