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For Application Development & Delivery Professionals

Amazon Connect: Not Yet Ready For Prime Time

Take A Wait-And-See Approach Before Choosing Amazon's New Cloud Contact Center Offering

May 31, 2017


Why Read This Brief

Amazon aims to disrupt the contact center industry with Amazon Connect — a cloud-based addition to the company's growing product portfolio that runs on Amazon Web Services (AWS). It attempts to simplify how enterprises procure and consume customer service technology through a usage-based model with no monthly commitments. However, several key capabilities that competitors support are not available in this first release. This report helps application development and delivery (AD&D) pros understand Amazon Connect's capabilities and when to consider it.

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