Understanding and delivering for your customers requires a customer-obsessed operating model and a tech strategy. For CIOs, though, implementing a tech strategy presents a daunting challenge, as the target model changes continuously, morphing to take advantage of new technologies, management methodologies, and business opportunities. However, there is a clear path that firms can follow to a tech strategy. This report is designed to help CIOs in any stage of maturity (designing, ramping, optimizing) to define everything from the basic building blocks to the value added strategic differentiators.