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For CIOs

An Aggressive Tech Strategy Will Deliver Customer Obsession — 2017

Transform Your Organization With The Right Tech Strategy

March 9, 2017

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Authors

  • By Bobby Cameron
  • with Matthew Guarini,
  • Rachael Klehm,
  • Andrew Reese

Why Read This Report

Understanding and delivering for your customers requires a customer-obsessed operating model and a tech strategy. For CIOs, though, implementing a tech strategy presents a daunting challenge, as the target model changes continuously, morphing to take advantage of new technologies, management methodologies, and business opportunities. However, there is a clear path that firms can follow to a tech strategy. This report is designed to help CIOs in any stage of maturity (designing, ramping, optimizing) to define everything from the basic building blocks to the value added strategic differentiators.

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Table of Contents

  • Four Key Principles Define The Target State For Your Tech Strategy
  • Maturing Across Customer Stages Requires New Tech Capabilities
  • Recommendations

  • Transform Your Company With The Right Tech Strategy
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