Best Practice Report

Digitally Transform In-Store Experiences With Sensor-Based Technology And Analytics

Transform In-Store Insights With The Latest Sensor-Based Approaches

January 7th, 2019
With contributors:
Fiona Swerdlow , Martin Gill , Brendan Witcher , Lily Varon , Fatemeh Khatibloo , Brandon Shaik

Summary

Retail stores have been living in an analytical “dark age” compared with digital channels, relegated to measurement techniques that rarely consider customer behavior. However, advances in in-store customer sensor and analytics technologies are transforming how digital business professionals and retailers win, serve, and retain customers within the physical store. This report examines key metrics unleashed by retail store technologies to measure in-store customer behaviors and the associated analytics that retailers should use to guide the transformation of the in-store customer experience.

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