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For Infrastructure & Operations Professionals

Apply Maslow's Hierarchy And Deming's PDCA Cycle For Continuous Infrastructure Improvement

Continuous Improvement: The Infrastructure Transformation Playbook

January 12, 2018

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This is the Continuous Improvement report in The Infrastructure Transformation Playbook For 2019.

Why Read This Report

Infrastructure and operations (I&O) teams have a broader charter in the age of the customer. I&O pros must optimize their infrastructure people, processes, and technology in pursuit of customer obsession. This report provides insight into how I&O pros can apply Maslow's hierarchy of needs and Deming's plan-do-check-act cycle to drive business growth. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy. We revised this edition to factor in new ideas, examples, and data.

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Table of Contents

  • Customer Obsession Drives A Journey Toward Optimization
  • Recommendations

  • You Must Put In The Work To Achieve True Fitness
  • Related Research Documents

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