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For Infrastructure & Operations Professionals

Assess Your Workforce Enablement Maturity

February 16, 2016

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This is the Assessment Framework report in The Workforce Enablement Playbook For 2016.

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Why Read This Report

Infrastructure and operations (I&O) leaders struggle to accurately plan, improve, or prioritize their workforce enablement investments without a strong understanding of their current state, desired state, and the gaps in between. To help, Forrester developed a comprehensive maturity model that evaluates your current- and desired-state maturity across 48 elements in four top-level domains: oversight, people, process, and technology. This report and its associated assessment tool prepare I&O leaders and their teams to perform Forrester's workforce enablement maturity assessment and ultimately empower employees, responsibly. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy; we substantially revised this edition to help I&O leaders assess how well they understand their workforce's needs, and their ability to deliver services that help employees win, serve, and retain customers.

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