Trends Report

Asset-Based IT Services Shift Service Vendors' Operating Models

Four Crucial Steps To Succeed With Asset-Based IT Services Offerings

July 11th, 2012
Frederic Giron, VP, Senior Research Director
Frederic Giron VP, Senior Research Director
With contributors:
Pascal Matzke , Rupika Malhotra

Summary

Forrrester has previously described why the move to software asset-based offerings has been slow to date and what steps service vendors are increasingly taking in order to successfully grow their solution accelerator footprint. Yet most of the service providers we talk to are struggling to fully understand and embrace the changes that a move toward asset-based IT services requires. Asset-based services require a massive cultural change that affects vendors' strategy, organization, and the processes and tools they need to implement. To help vendor strategists understand the requirements and prepare for the paradigm shift in their operating models, this report dives deeply into the best practices for developing and managing the software assets that provide the crucial underpinning of asset-based services.

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