Trends Report

BT Analytics Helps You Win In The Age Of The Customer

The Revolution In Technology Monitoring And Management

December 16th, 2016
Milan Hanson, null
Milan Hanson
With contributors:
Eveline Oehrlich , Aaron Kinch , Diane Lynch


The age of the customer and customer obsession present infrastructure and operations (I&O) pros with the twin challenges of growing technology complexity and a drastically altered customer focus. Both forces multiply I&O's workload and the volume of monitoring data — but that may not be a bad thing. More data improves business technology (BT) analytics insight. BT analytics helps I&O pros work smarter, faster, and with better business focus. Spend less time on managing technology and more on learning how that technology affects your customers and your business results.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.