Case Study

Beat The Dysfunctional Trap To Become A High-Performing IT Operating Model

How Forrester’s Operating Model Framework Helped A Client Achieve Real Success

August 2nd, 2021
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
Bobby Cameron, Vice President, Principal Analyst
Bobby Cameron Vice President, Principal Analyst
With contributors:
Matthew Guarini , Rudy Seber , Audrey Hecht , Diane Lynch

Summary

Business is changing rapidly due to an increased cadence of demand from customers, the evolving technology landscape, and dynamic external factors. However, many tech executives focus on structural changes or continual tweaks of the IT operating model, resulting in a dysfunctional approach rather than true operating model transformation. Transforming an operating model isn’t a trivial effort. Tech executives should use Forrester’s six-step high-performing operating model to reposition IT to become an adaptive, function that performs well and delivers top-value services in line with stakeholder expectations.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.