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For Security & Risk Professionals

Best Practices For eCommerce And Retail Fraud Management

Balancing Secure Customer Experiences With Fraud Management Efficiency

July 21, 2020

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Why Read This Report

eCommerce and retail fraud management (ERFM) is a tightrope that forces security and risk (S&R) pros to balance the business need for frictionless customer experiences with fraud avoidance. This document provides best practices and metrics based on interviews with retailers and eCommerce providers and offers guidance on how to track these metrics and maintain this precarious balance.

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Table of Contents

  • Customers Demand A Fraud-Free, Fast, Frictionless Online Experience
  • Effective ERFM Demands Data, Risk Model, Investigation, And Reporting
  • Use A Balanced Scorecard Of Client Experience And ERFM Efficiency
  • Recommendations

  • Share Data Across The Org To Maximize Success
  • Supplemental Material
  • Related Research Documents

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