Best Practices In IT Financial Management
The Foundation For Running IT Like A Business
November 6, 2009
Why Read This Report
In a recent Forrester survey of 84 enterprise IT decision-makers, only 52% said that they have a formal IT chargeback process in place. It is difficult to run IT like a business when the product appears to be free to customers but costs the business hundreds of millions of dollars to operate — which is precisely what happens when IT costs are not charged back to its customers. Instead, CIOs should embrace full cost transparency, which requires IT to operate like a service provider with a catalog of products and services aligned with its customers' needs, defined cost models for each service, an understanding of the demand drivers, and a process to track and invoice its customers based on their consumption of those services. Forrester has identified a number of best practices that leading organizations have used to make this transition to full cost transparency.
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Also in Collection: IT Financial Management
Inquiry Spotlight: IT Chargeback, Q2 2009
July 8, 2009 | Craig Symons
IT Chargeback Adoption: The Haves And Have-Nots
July 29, 2009 | Craig Symons
Table of Contents
- Most Firms Fail To Understand IT Costs
- Six Best Practices For Transparent IT
- Use Cost Transparency To Fuel Effective Demand Management
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