Best Practices: Microsoft Office Enterprise Strategy

Microsoft Office licenses represent a significant ongoing cost for most organizations. Information workers spend hours every day using these applications to get their jobs done. Yet many information and knowledge management (I&KM) professionals face challenges in understanding how workers engage with these tools, finding negotiating leverage with Microsoft, and optimizing use of the applications to improve iWorker productivity and justify the investment. Firms developing their enterprise strategy for Microsoft Office productivity tools can benefit from three key best practices around workforce segmentation, license optimization, and business process improvement to ensure they get the most from their investments while keeping costs in check.